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Return & Refund Policy – JaiDee Grace

We want you to be happy with your purchase. Please read this policy carefully before ordering.

1. Returns

You may request a return within 30 days of receiving your order. To be eligible:

  • The item must be unused, in its original packaging, and in the same condition you received it.

  • You must provide proof of purchase (order number or receipt).

⚠ Important: As we operate via dropshipping, returns must be sent directly to our supplier’s warehouse address — not to our business address. This address will be provided by our customer service team once your return request is approved.

To request a return, contact us at nimsuaysuay@gmail.com with your order number, product details, and reason for return.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Earrings and other pierced jewellery

  • Custom or personalised items

  • Clearance sale items

3. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery

  • Include photos of the product and packaging

  • We will arrange a replacement or refund after review

4. Refunds

Once your return is received and inspected, we’ll email you to confirm if your refund is approved.

  • Approved refunds will be processed to your original payment method.

  • Refund processing times may vary depending on your bank or payment provider.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us at nimsuaysuay@gmail.com.

6. Order Cancellations

Orders can be cancelled within 12 hours of purchase. After this, your order may already be processing and cannot be guaranteed for cancellation.

7. Contact

For any questions about returns or refunds, email nimsuaysuay@gmail.com.

If you put this into Shopify under Policies → Refund Policy, it will:

  • Protect you from customers sending returns to your home address

  • Set realistic expectations about delivery times and refunds

  • Match the Terms of Service wording so there’s no contradiction